Privacy Statement
Effective Date: September 10th, 2024
Table of Contents
- Introduction
- Data Protection Officer
- How we collect and use (process) your personal information
- Use of the Dial AI website
- Cookies and tracking technologies
- Use of the Dial AI services
- When and how we share information with third parties
- Transferring personal data to the U.S.
- Data Subject rights
- Security of your information
- Data storage and retention
- Questions, concerns, or complaints
Introduction
Dial AI is a company located in North Vancouver, Canada, specializing in AI-driven customer service solutions.
We understand that you are aware of and care about your personal privacy interests, and we take that seriously. This Privacy Notice describes Dial AI’s policies and practices regarding its collection and use of your personal data, and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and we will update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.
Data Protection Officer
Dial AI is headquartered in North Vancouver, BC, Canada. Dial AI has appointed its CTO as the data protection officer for you to contact if you have any questions or concerns about Dial AI’s personal data policies or practices. If you would like to exercise your privacy rights, please direct your query to Dial AI’s CTO. The contact details are as follows:
Chief Technology Officer (CTO)
Marcus Dunn
106 W 1st St #402, North Vancouver, BC V7M 2E7, Canada
privacy@dialai.ca
How we collect and use (process) your personal information
Dial AI collects personal information about its website visitors and customers, including but not limited to:
- Name
- Job title
- Employer name
- Work address
- Work email
- Work phone number
We use this information to provide prospects and customers with services. We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.
From time to time, Dial AI may receive personal information about individuals from third parties, such as information regarding your employer or industry. We may also collect your personal data from third-party websites (e.g., LinkedIn).
Use of the Dial AI Website
Dial AI’s website collects certain information automatically and stores it in log files. This information includes IP addresses, browser type, operating system, and a history of pages viewed on our site. We use this information to better understand our users' preferences and to optimize our website’s performance.
Dial AI has a legitimate interest in understanding how customers use its website, as this assists us in providing relevant products and services and appropriate staffing to meet customer needs.
Cookies and tracking technologies
Dial AI does not use cookies or any other tracking technologies. Our website and services are designed to function without the need for cookies, ensuring your privacy while you use our application.
Sharing information with third parties
Dial AI stores personal information in databases hosted by third parties in the United States. These third parties do not access your personal information except for storage and retrieval purposes. Occasionally, we engage third parties to send information regarding our products and services.
A list of our third-party subprocessors can be found here.
Transferring personal data to the U.S.
Dial AI’s headquarters is located in Canada, but some data may be processed in the United States. By using our services, you acknowledge that your personal information may be processed in the United States. While the U.S. has not received an adequacy finding from the EU under Article 45 of the GDPR, Dial AI uses standard data protection clauses to safeguard personal data.
For more information or to address any concerns, contact privacy@dialai.ca.
Data Subject rights
Under the GDPR and other privacy laws, data subjects have the following rights:
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right of data portability
- Right to object
- Rights related to automated decision making and profiling
To exercise any of these rights, please contact privacy@dialai.ca.
Data storage and retention
Dial AI retains customer data for the duration of the business relationship and for a period thereafter for operational and historical purposes. Prospect data is retained until it no longer has business value and is purged from our systems. Personal data can be deleted upon verified request. For more information, contact us at privacy@dialai.ca.
Children’s data
Dial AI does not knowingly solicit or collect information from children.
Questions, concerns, or complaints
If you have any questions or concerns about the processing of your personal data, or if you would like to exercise your rights, please contact our Data Protection Officer.